Branch Schedule

Modified on Mon, 27 Apr at 3:11 PM

The branch schedule is your business's contactable hours — when staff are around to answer phones, respond to email, or be on the front desk. This is different from per-room slot schedules (which control when individual rooms are bookable). The branch schedule shows on confirmation emails ("our team is available 10am–6pm if you have questions") and is used by some automated workflows. This guide covers configuring it.

Opening the branch schedule

Go to Settings → Schedule. You'll see a grid of days down one axis and time across the other.

Setting hours per day

Click any day's row to edit its hours.
Enter open and close times. For closed days, leave them blank or toggle the day to closed.
For split shifts (e.g. closed 2pm–5pm), add multiple time ranges per day.
Save.

Branch schedule vs slot schedule

It's worth understanding what each is for, because they look similar but do different things:

	Branch schedule	Slot schedule
What it controls	When you're contactable	When rooms are bookable
Where it's set	Settings → Schedule	Per-room Schedule page
Granularity	One per branch	One per room (with seasons)
Where it shows	Confirmation emails, contact pages	Booking widget, calendar

Most venues have similar branch and slot hours, but they don't have to match exactly. You might have rooms running until 10pm but staff only on the phone until 6pm. The branch schedule reflects when humans are available, the slot schedule reflects when bookings can be taken (which can be 24/7 self-serve).

Where the branch schedule appears

Booking confirmation emails — in the contact section. "If you have questions, our team is available [hours]."
The "trading hours" merge field — available in any email template via {{ trading_hours }}.
Out-of-hours notifications — if a customer tries to contact you outside hours, automated replies can reflect this.
Some support workflows — e.g. urgent alerts during open hours go to phone, after hours go to email.

Common patterns

Standard retail / hospitality hours

Tue–Sun open, Mon closed. Hours something like 11am–9pm weekdays, 10am–10pm weekends. Adjust to your venue.

Office hours only (back-of-house)

For tenants where customer contact is through email and a callback line, branch hours might be Mon–Fri 9am–5pm even though rooms run weekends.

Public holidays

If you're closed on public holidays, configure those separately under Settings → Alternative Holidays. The branch schedule is the regular weekly pattern; holidays are the exceptions. See Alternative and Public Holidays.

Updating hours seasonally

If you change hours seasonally (extended hours over school holidays, shorter hours in winter), you have two options:

Edit the branch schedule directly twice a year. Simple but you have to remember.
Use the Alternative Holidays system to define recurring date ranges with override hours. Less manual.

Most venues find option 1 easier in practice — seasonal hour changes are infrequent enough that a calendar reminder works fine.

Common pitfalls

Confusing branch schedule with slot schedule. If your booking widget says no slots available but you're "open", check the slot schedule for that room, not the branch schedule. The branch schedule never blocks bookings; the slot schedule does.
Forgot to update after a hours change. When you extend or shorten trading hours, the branch schedule needs an explicit edit. Confirmation emails will keep showing the old hours until you update it.
Different time format. Customers care about clarity — "10am–9pm" reads better than "10:00–21:00" for most consumer audiences. Use whatever format matches your customer base.